Contact Us
Our dedicated customer support team is available to assist you with any enquiries regarding your gaming experience, account management, or technical issues. We are committed to providing prompt and professional assistance to ensure your satisfaction and compliance with UK gambling regulations.
Available Support Channels
We offer multiple communication channels to accommodate your preferences and urgency of enquiries. Our support team operates in accordance with UK Gambling Commission guidelines and maintains strict confidentiality protocols.
- Live chat support available through our website interface for immediate assistance
- Email correspondence at [email protected] with responses within 24 hours
- Telephone support on 020 7946 0958 during business hours Monday to Friday
Response Times and Support Categories
Our support departments handle various enquiry types with different response timeframes. Account verification and withdrawal requests receive priority processing in compliance with anti-money laundering regulations.
- Technical issues and gameplay queries typically resolved within 2-4 hours
- Account and payment matters addressed within 24-48 hours maximum
- Responsible gambling support and self-exclusion requests processed immediately upon receipt